Express Service Writer

Suburban CDJR of Troy

Troy, MI, United States
Customer experience management
Repair order management
Technician communication
As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician

Job Summary

  • As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
  • Greet every guest with professionalism and warmth, listen actively and identify their service needs, and clearly communicate recommendations and solutions.
  • Join a respected dealership in the Chrysler-Dodge-Jeep-Ram network and access ongoing training, career development, and advancement opportunities.

Matching Summary

As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.

Skills & Requirements

Must-have

  • customer experience management
  • repair order management
  • technician communication
  • professionalism and warmth
  • active listening
  • setting accurate expectations

Nice-to-have

  • passion for automotive industry
  • team player
  • fast-paced environment

Key Requirements

  • Experienced Service Writer
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter