Incident Service Specialist

Amadeus Data Processing GmbH

Hybrid (2-3 days onsite)
2-3 years incident specialist experience
Major incident recovery coordination
Postmortem analysis facilitation
Amadeus Data Processing GmbH is seeking an Incident Service Specialist to manage and resolve major incidents within their 24x7 Operations Support team. The ideal candidate will possess relevant technical expertise, strong communication skills, and a proactive approach to incident management to ensure service availability for Amadeus customers

Job Summary

  • The role focuses on resolving major incidents within minutes to ensure rapid business recovery for the travel industry.
  • Responsibilities include coordinating communication pathways, facilitating blame-free postmortem reviews, and driving continuous process improvements.
  • Candidates must be amenable to working hybrid schedules with flexibility for morning, mid, or night shifts including weekends.

Matching Summary

Match Score: 85

Amadeus Data Processing GmbH is seeking an Incident Service Specialist to manage and resolve major incidents within their 24x7 Operations Support team. The ideal candidate will possess relevant technical expertise, strong communication skills, and a proactive approach to incident management to ensure service availability for Amadeus customers.

Skills & Requirements

Must-have

  • 2-3 years incident specialist experience
  • Major incident recovery coordination
  • Postmortem analysis facilitation
  • High-pressure outage resolution
  • Cross-disciplinary team coordination

Nice-to-have

  • Proactive preventive measures approach
  • Assertiveness in difficult situations
  • Collaborative knowledge exchange skills
  • Transparency in incident reporting
  • Continuous improvement mindset

Key Requirements

  • Relevant university degree in Computer Science or IT
  • 2-3 years related working experience as Incident Specialist
  • ITIL Certifications (plus)
  • Good understanding of Amadeus ecosystem or GDS

Work Rights

Not specified

Tailored Resume

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