Rr-0352558 - Analyst Ii Infrastructure Services - Loreal India

DXC Technology UK

Mh, India
Onsite
Onsite technical and troubleshooting services
Hardware support and diagnosis
Software support and resolution
Provide high-quality, onsite technical and troubleshooting services covering hardware, software, and IMACD support within SLA timeframes

Job Summary

  • Provide high-quality, onsite technical and troubleshooting services covering hardware, software, and IMACD support within SLA timeframes.
  • Offer enhanced support for VIP users, including 7x24 on-call support, and coordinate with infrastructure teams for issue resolution.
  • Support hardware and software changes, asset management, and deployment services for large-scale efforts, ensuring project status and reporting.

Matching Summary

Provide high-quality, onsite technical and troubleshooting services covering hardware, software, and IMACD support within SLA timeframes.

Skills & Requirements

Must-have

  • Onsite technical and troubleshooting services
  • Hardware support and diagnosis
  • Software support and resolution
  • IMACD services
  • Enhanced support for VIP users
  • Smart hand support for hardware

Nice-to-have

  • Good sense of service mindset
  • Good capacity of adaptability
  • Polite, patient, helpful demeanor

Key Requirements

  • 3 to 5 years of deskside support experience
  • MNC support experience preferred
  • VIP support experience preferred
  • Experience using ServiceNow preferred
  • Good deskside support technical skills
  • Good infrastructure knowledge
  • Fluent English reading/writing/speaking skills

Work Rights

Not specified

Tailored Resume

Cover Letter