This role serves as a key partner to customers, driving business transformation through strategic success planning and product roadmap alignment
Job Summary
This role serves as a key partner to customers, driving business transformation through strategic success planning and product roadmap alignment.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams to ensure operational excellence.
Candidates will lead enterprise-level support activities, identify expansion opportunities, and leverage AI capabilities to enhance customer efficiency and product adoption.
Matching Summary
This role serves as a key partner to customers, driving business transformation through strategic success planning and product roadmap alignment.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials expertise
Executive stakeholder relationship management
Nice-to-have
State & Local Government customer base experience
Adaptive Planning implementation experience
Functional domain expertise in Financials
Experience chairing executive leadership meetings
Global team collaboration experience
Key Requirements
Bachelor's degree or equivalent work experience
Ability to travel up to 30%
Must be able to work from Tokyo or Osaka office 50% of the time
Proven track record with Workday projects in HR or Finance domains