Job Summary

• The Manager, Customer Success plays a critical leadership role responsible for leading and mentoring Customer Success Manager and Specialist teams to drive customer ROI and satisfaction.
• This role involves building and maintaining strong relationships with healthcare providers and enterprise clients, managing escalations, and executing customer engagement strategies to increase adoption and optimize operations.
• Employees scheduled to work 30 or more hours per week are eligible for a comprehensive benefits package including medical, dental, vision, 401(k), Employee Stock Purchase Plan, and paid time off.

Matching Summary

Salary

Base: $112,000 - $168,000; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, life, AD&D, disability insurance, HSA, FSA, commuter benefits, 401(k), ESPP, EAP, tuition assistance, PTO, holidays, caregiver leave

Skills & Requirements

Key Requirements

• Minimum 4 years HME experience
• Minimum 4 years leading customer-facing teams
• Bachelor’s degree or equivalent experience
• Proficiency in Microsoft tools, Salesforce, Gainsight
• Experience with Brightree software
• Ability to travel up to 40%

Work Rights