Service Advisor

Ziegler CAT

Sioux City, IA, United States
Base: $27.87 to $33.44; bonus/equity: not specifie...
Customer calls and service scheduling
Repair status updates
Service contract initiation
The Service Advisor is responsible for managing customer interactions at the branch, including scheduling repairs, providing status updates, and obtaining approvals for estimates

Job Summary

  • The Service Advisor is responsible for managing customer interactions at the branch, including scheduling repairs, providing status updates, and obtaining approvals for estimates.
  • Key responsibilities include initiating service contracts, monitoring unexecuted contracts, and coordinating parts kits and technology setups.
  • Ziegler offers a supportive work environment with great benefits, work/life balance, and ongoing professional development and training.

Matching Summary

The Service Advisor is responsible for managing customer interactions at the branch, including scheduling repairs, providing status updates, and obtaining approvals for estimates.

Salary

Base: $27.87 to $33.44; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, Life Insurance, PTO, Holidays, 401(k), HSA, Disability Insurance, FSA, EAP, Parental Leave, Funeral Leave, Fitness discount, Education Assistance

Skills & Requirements

Must-have

  • Customer calls and service scheduling
  • Repair status updates
  • Service contract initiation
  • Warranty research
  • Equipment Link Alerts monitoring
  • Invoice dispute resolution

Nice-to-have

  • Strong communication skills
  • Mechanical aptitude
  • Team collaboration
  • Continuous professional development

Key Requirements

  • 7+ years of customer service experience
  • High school degree/GED required
  • Mechanical aptitude required
  • Strong computer and Microsoft Office experience
  • Strong phone and customer service skills
  • Industry experience strongly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter