Specialist Customer Care Leader

Barclays

Noida, India
Hybrid
Proven experience in lending operations
Good working knowledge of gbs payment
Must have team handling experience
Barclays is seeking a Specialist Customer Care Leader in Noida, India, to provide exceptional customer service and resolve complex customer inquiries across various communication channels. The role involves collaborating with teams to improve customer care processes, leading a team, and demonstrating strong leadership qualities

Job Summary

  • The role involves providing exceptional customer service while resolving complex customer needs across chat, email, and phone channels.
  • You will lead a team to execute customer care processes, identify areas for improvement, and implement best practices to enhance efficiency.
  • Success requires strong collaboration with cross-functional teams to align customer care processes with the bank's strategic objectives.

Matching Summary

Match Score: 85

Barclays is seeking a Specialist Customer Care Leader in Noida, India, to provide exceptional customer service and resolve complex customer inquiries across various communication channels. The role involves collaborating with teams to improve customer care processes, leading a team, and demonstrating strong leadership qualities.

Skills & Requirements

Must-have

  • Proven experience in Lending operations
  • Good working Knowledge of GBS payment
  • Must have team handling experience
  • Working knowledge of payment processing
  • Payment verification expertise

Nice-to-have

  • Result-oriented and commercial mindset
  • Excellent communication skills
  • Strong influencing skills
  • Strategic thinking capabilities
  • Digital and technology awareness

Key Requirements

  • Graduate degree in any discipline
  • Team handling experience required
  • Lending operations background preferred

Work Rights

Not specified

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