Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Fully remote
Payroll customer service experience
Robust understanding of regulatory requirements
Advanced knowledge in specific jurisdictions
This job posting is for an Associate in Payroll Client Services at TRYremote, requiring expertise in payroll and customer service. The role is fixed from Saturday to Wednesday and emphasizes collaboration, customer dedication, and continuous learning in a fully remote environment
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
This job posting is for an Associate in Payroll Client Services at TRYremote, requiring expertise in payroll and customer service. The role is fixed from Saturday to Wednesday and emphasizes collaboration, customer dedication, and continuous learning in a fully remote environment.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
robust understanding of regulatory requirements
advanced knowledge in specific jurisdictions
excellent problem-solving capabilities
superior written and verbal communication skills
experience with customer support platforms
experience with collaboration tools
team-oriented environment
managing multiple priorities
keen interest in payroll expertise
Nice-to-have
innovation and teamwork
continuous learning and career development
global impact on the future of work
Key Requirements
payroll customer service role experience
advanced knowledge in specific jurisdictions
experience in customer support platforms like Zendesk
experience with collaboration tools such as Slack and Notion