It Analyst 1 - Call Center Assistant Manager

design.lsu.edu

Baton Rouge, Louisiana, United States
Not specified; benefits: health, life, dental, vis...
Supervisory experience in call center environment
Proficiency in microsoft office suite
Experience with fraud complaint processing
This position oversees daily operations and personnel for the National Center for Disaster Fraud call center under the direction of Call Center Managers

Job Summary

  • This position oversees daily operations and personnel for the National Center for Disaster Fraud call center under the direction of Call Center Managers.
  • The role involves administering fraud complaints, coaching operators, preparing staffing schedules, and handling call escalations.
  • LSU offers outstanding benefits including health insurance, retirement options, paid holidays, and tuition exemption for qualified positions.

Matching Summary

This position oversees daily operations and personnel for the National Center for Disaster Fraud call center under the direction of Call Center Managers.

Salary

Not specified; Benefits: Health, life, dental, vision, retirement, paid holidays, wellness benefits, tuition exemption

Skills & Requirements

Must-have

  • Supervisory experience in call center environment
  • Proficiency in Microsoft Office suite
  • Experience with fraud complaint processing
  • Ability to handle bilingual hotline calls
  • Strong analytical and verbal communication skills

Nice-to-have

  • Flexible and adaptable to changing environments
  • Experience developing training programs
  • Willingness to work holidays or weekends
  • Experience with emergency disaster response
  • Attention to detail in documentation

Key Requirements

  • Bachelor's Degree required
  • One year of supervisory experience
  • Customer service experience in a hotline call center
  • Must pass federal pre-employment background check
  • Valid U.S. work authorization required

Work Rights

Must have valid U.S. work authorization

Tailored Resume

Cover Letter