VP, IT Service Delivery

SINGAPORE LIFE LTD.

Singapore, Singapore
Hybrid
5 years sre or service delivery lead experience
Cloud environment operation (aws, azure, oci)
Incident management and resolution leadership
Singapore Life Ltd. is seeking a VP of IT Service Delivery to oversee the reliability, availability, and performance of their systems and applications. This leadership role involves managing a production support team, incident management, and optimizing service delivery within a dynamic and complex environment

Job Summary

  • The role is responsible for overseeing the reliability, availability, and performance of systems and applications within a leading homegrown financial services company.
  • Candidates must lead incident response efforts during service interruptions and manage a team of SREs and production support engineers to ensure smooth operations.
  • The position requires managing complex hybrid environments including on-premises infrastructure, AWS, Oracle Cloud Infrastructure, Azure, and third-party SaaS solutions.

Matching Summary

Match Score: 85

Singapore Life Ltd. is seeking a VP of IT Service Delivery to oversee the reliability, availability, and performance of their systems and applications. This leadership role involves managing a production support team, incident management, and optimizing service delivery within a dynamic and complex environment.

Skills & Requirements

Must-have

  • 5 years SRE or Service Delivery Lead experience
  • Cloud environment operation (AWS, Azure, OCI)
  • Incident management and resolution leadership
  • Observability tools and practices expertise
  • Team leadership for SRE and production support engineers
  • Hybrid infrastructure management on-premises and cloud

Nice-to-have

  • Experience in financial services or insurance domain
  • Programming skills in Java, COBOL, or Front End technologies
  • Strong strategic thinking for support optimization
  • Ability to quickly learn new technology and domain knowledge
  • Proactive approach to proposing innovative solutions

Key Requirements

  • Minimum 5 years as SRE / Service Delivery Lead
  • Minimum 5 years operating on cloud environments
  • Bachelor's or Master's degree in Computer Science or IT
  • Solid experience in incident management and SRE improvement
  • Good track record in support optimization

Work Rights

Not specified

Tailored Resume

Cover Letter