Ms Engineer L2, Middleware

NTT Communications

On-site
Ccna certification required
Service now ticketing tool experience
Itil process knowledge
NTT Communications is seeking a Managed Services Cross Technology Engineer (L2) to provide second-line support for IT infrastructure and systems, ensuring operational continuity for clients. The position emphasizes proactive incident management and collaboration across various technology domains, requiring relevant technical certifications and experience

Job Summary

  • The role is responsible for providing managed services to ensure client IT infrastructure remains operational through proactive monitoring and incident resolution.
  • Engineers must apply technical knowledge to resolve medium-complexity incidents across multiple technology domains including Cloud, Security, and Networking without breaching SLAs.
  • NTT DATA offers a diverse workplace where employees can grow and thrive while contributing to a company that serves 75% of the Fortune Global 100.

Matching Summary

Match Score: 85

NTT Communications is seeking a Managed Services Cross Technology Engineer (L2) to provide second-line support for IT infrastructure and systems, ensuring operational continuity for clients. The position emphasizes proactive incident management and collaboration across various technology domains, requiring relevant technical certifications and experience.

Skills & Requirements

Must-have

  • CCNA certification required
  • Service Now ticketing tool experience
  • ITIL process knowledge
  • Cross-technology infrastructure support
  • Second-line incident resolution

Nice-to-have

  • CCNP or equivalent certification
  • Cloud platform certifications (Azure/AWS/GCP)
  • Automation and effort optimization skills
  • Disaster Recovery implementation experience
  • Vendor and third-party collaboration

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent experience
  • Must have CCNA certification
  • Moderate years of managed services experience
  • Working knowledge of ITIL processes
  • Experience working with vendors and third parties

Work Rights

Not specified

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