This role is responsible for ensuring the Service Desk operates as a trusted, professional, and scalable entry point for operational work across multiple clients
Job Summary
This role is responsible for ensuring the Service Desk operates as a trusted, professional, and scalable entry point for operational work across multiple clients.
Own and manage the service management platform across Jira Service Management, Confluence, Jira Software, and Refined.
Merkle offers a hybrid work model with flexible remote days, competitive benefits including pension and health insurance, and a wide range of social activities.
Matching Summary
This role is responsible for ensuring the Service Desk operates as a trusted, professional, and scalable entry point for operational work across multiple clients.
Skills & Requirements
Must-have
Service Desk Management
Atlassian platform ownership
Client-facing Service Desk
Incident management and communication
Operational reporting
Nice-to-have
Collaborative and informal culture
Professional growth opportunities
Driving adoption of self-service
Key Requirements
Strong experience in service desk management
Hands-on experience with Jira Service Management
Experience running a client-facing support function