Customer Success Manager

QBS Safety-Care® by QBS

Foxborough, MA, United States
Base: $70,000-$80,000; bonus/equity: variable + an...
Hybrid
Manage assigned book of business
Execute full certification cycle
Maintain clean crm notes
QBS Safety-Care® is seeking a Customer Success Manager to manage client accounts, ensuring effective onboarding, engagement, and program implementation. The ideal candidate will have experience in customer success and a background in K-12 education or behavioral health, with strong communication skills and attention to detail. The position offers a competitive salary, benefits, and the opportunity to work in a mission-driven environment focused on improving safety and care

Job Summary

  • The role focuses on managing client accounts to ensure smooth onboarding, consistent engagement, and successful program implementation for QBS Safety-Care.
  • Candidates must drive retention and early expansion signals while ensuring clients stay compliant with certification and training timelines.
  • The position offers a competitive compensation package including a base salary, variable pay, annual bonus, and comprehensive benefits like health care and 401k.

Matching Summary

Match Score: 85

QBS Safety-Care® is seeking a Customer Success Manager to manage client accounts, ensuring effective onboarding, engagement, and program implementation. The ideal candidate will have experience in customer success and a background in K-12 education or behavioral health, with strong communication skills and attention to detail. The position offers a competitive salary, benefits, and the opportunity to work in a mission-driven environment focused on improving safety and care.

Salary

Base: $70,000-$80,000; Bonus/Equity: Variable + annual bonus (OTE ~$86,000-100,000); Benefits: Medical, Dental, Vision, 401k match, PTO

Skills & Requirements

Must-have

  • Manage assigned book of business
  • Execute full certification cycle
  • Maintain clean CRM notes
  • Monitor account health risks
  • Coordinate training logistics

Nice-to-have

  • Background in K-12 education
  • Experience with behavioral health
  • Strong cross-functional collaboration
  • Proactive communication skills
  • Event coordination experience

Key Requirements

  • Experience in customer success or account management
  • Background in K-12 education or behavioral health preferred
  • Proficiency with CRM and scheduling software

Work Rights

Not specified

Tailored Resume

Cover Letter