Functional Lead

ServiceStream

Melbourne, VIC, Australia
Hybrid
10+ years fsm product leadership experience
Deep expertise in servicenow or oracle fsm
Strong understanding of api and sftp integrations
This role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform

Job Summary

  • This role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform.
  • The successful candidate will mentor analysts, drive continuous improvement, and serve as the trusted escalation point for complex problems.
  • ServiceStream offers genuine hybrid flexibility, national career pathways, and a diverse inclusive culture for its employees.

Matching Summary

This role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform.

Skills & Requirements

Must-have

  • 10+ years FSM product leadership experience
  • Deep expertise in ServiceNow or Oracle FSM
  • Strong understanding of API and sFTP integrations
  • Hands-on functional solution design and troubleshooting
  • Experience with Application Lifecycle Management governance

Nice-to-have

  • Background in Defence, Telco, Transport or Utilities
  • Agile or project management certifications
  • Ability to influence outcomes without authority
  • High-service mindset for internal customers
  • Experience mentoring cross-functional delivery teams

Key Requirements

  • Australian Citizenship required
  • Degree in IT, engineering, or business (or equivalent)
  • 10+ years of experience in FSM functional leadership

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter