Guest Experience Lead | Morgan Crossing

Lululemon

Surrey, British Columbia, Canada
Base: $23.75 - $27.33ph; bonus/equity: target bonu...
On-site
1 year retail or customer experience
Ability to lead and mentor others
Experience with difficult conversations
Lululemon is seeking a Guest Experience Lead for their Surrey, British Columbia location. This role focuses on enhancing the in-store customer experience through technical product education and leadership, while supporting team performance and operational excellence

Job Summary

  • The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience through technical product education and exceptional service.
  • This role involves leading the floor as Supervisor on Duty, driving store performance by motivating the team to achieve daily sales targets.
  • Employees are eligible for competitive compensation including base pay, target bonuses, equity offerings, and extensive benefits like health plans and paid time off.

Matching Summary

Match Score: 85

Lululemon is seeking a Guest Experience Lead for their Surrey, British Columbia location. This role focuses on enhancing the in-store customer experience through technical product education and leadership, while supporting team performance and operational excellence.

Salary

Base: $23.75 - $27.33/hour; Bonus/Equity: Target bonus $2.00/hour plus equity; Benefits: Extended health, dental, retirement matching, employee discount

Skills & Requirements

Must-have

  • 1 year retail or customer experience
  • Ability to lead and mentor others
  • Experience with difficult conversations
  • Review daily business data and metrics
  • Open and close store procedures

Nice-to-have

  • High school diploma or equivalent education
  • Food safety or liquor service certification
  • Previous supervisory or people management experience
  • Strong inclusive environment creation skills

Key Requirements

  • Legally authorized to work in Canada
  • Reliable transportation methods required
  • Availability for varied shifts including weekends and holidays
  • Minimum 1 year retail experience
  • Some experience in leading or mentoring

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter