Base: $85,000.00 - $135,000.00 for ca, co, ct, ri,...
Not specified (potentially hybrid or fully remote based on the absence of explicit details).
2+ years leadership experience
Reside in florida state
Manage contact center operations
The Home Depot is seeking a Contact Center Manager in Florida to lead operational teams, enhance customer service, and drive performance improvements. The ideal candidate should have leadership experience and a collaborative mindset to achieve operational goals and develop talent
Job Summary
This position requires the candidate to reside in the state of Florida.
The role involves driving operational metrics, expense control, staffing, and quality while leading a team of supervisors.
Candidates must demonstrate the ability to negotiate, handle complaints, and resolve grievances with internal and external customers.
Matching Summary
Match Score: 80
The Home Depot is seeking a Contact Center Manager in Florida to lead operational teams, enhance customer service, and drive performance improvements. The ideal candidate should have leadership experience and a collaborative mindset to achieve operational goals and develop talent.
Salary
Base: $85,000.00 - $135,000.00 for CA, CO, CT, RI, NV, NYC, Ithaca, Westchester, WA residents; Not specified for Florida
Skills & Requirements
Must-have
2+ years leadership experience
Reside in Florida state
Manage contact center operations
Nice-to-have
Microsoft Office Suite knowledge
Tableau working knowledge
Cross-functional collaboration skills
Key Requirements
Must be eighteen years or older
Legally permitted to work in the United States
High school diploma or GED required
Work Rights
Must be legally permitted to work in the United States