Customer Service Analyst

AIA Group

Singapore, Singapore
Provide consistent positive customer experience
Handle appeals feedback escalations
Identify process improvements
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone

Job Summary

  • At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
  • The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Skills & Requirements

Must-have

  • Provide consistent positive customer experience
  • Handle appeals feedback escalations
  • Identify process improvements
  • Deliver customer-centric service

Nice-to-have

  • Work effectively under pressure
  • Team player high commitment flexibility
  • Passion for healthier longer better lives

Key Requirements

  • Diploma or degree any field
  • Minimum 2 years customer service experience
  • Preferably in insurance industry

Work Rights

Not specified

Tailored Resume

Cover Letter