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Workday is seeking a Senior Customer Success Manager to enhance customer relationships and drive the successful adoption of its products in Tokyo and Osaka, Japan. The ideal candidate will have extensive experience in consulting or account management, particularly within a SaaS environment, and will be responsible for developing success plans and managing customer engagements.
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Job Summary
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
CSMs work directly with customers to improve their overall user experience with Workday, ensuring quality service and operational performance, and collaborating with sales and support groups to demonstrate value and identify opportunities for expanded support business.
The role offers a high degree of autonomy and discretion in strategic planning and engagement, with opportunities for global career development and working at the forefront of AI utilization in business.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Customer Success Manager to enhance customer relationships and drive the successful adoption of its products in Tokyo and Osaka, Japan. The ideal candidate will have extensive experience in consulting or account management, particularly within a SaaS environment, and will be responsible for developing success plans and managing customer engagements.
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