Senior Production Readiness Manager

Workday Inc

India
**
4+ years product support experience
Complex saas solution implementation
Large enterprise account management
** Workday Inc. is seeking a Senior Production Readiness Manager for a fully remote position in India. The role involves providing technical support, managing customer relationships, and ensuring successful product deployment for large enterprise accounts. **

Job Summary

  • The role serves as the voice of the customer, taking full ownership of engagements during deployment to ensure maximum product performance.
  • Candidates must possess a solid grasp of underlying technologies and the ability to translate complex technical architecture into simple, engaging stories.
  • This position requires thriving in a fast-paced environment while managing competing priorities across multiple high-volume business-critical activities.

Matching Summary

Match Score: 75

** Workday Inc. is seeking a Senior Production Readiness Manager for a fully remote position in India. The role involves providing technical support, managing customer relationships, and ensuring successful product deployment for large enterprise accounts. **

Skills & Requirements

Must-have

  • 4+ years product support experience
  • Complex SaaS solution implementation
  • Large enterprise account management
  • Technical architecture knowledge
  • Indirect influence on senior leadership

Nice-to-have

  • Crisis management experience
  • HR or Payroll application knowledge
  • Workday platform familiarity
  • Strong storytelling ability
  • Ambiguity tolerance in fast-paced environment

Key Requirements

  • BS or MS in Technical Degree
  • Fluent spoken and written English
  • 7+ years technical support experience (Sr level)
  • 5+ years ERP system performance experience
  • APJ shift availability (6:30am to 3:30pm India time)

Work Rights

Not specified

Tailored Resume

Cover Letter