Not specified (assumed to be in-office based on role requirements).
10 years operations or customer services experience
5 years in managerial positions
Comprehensive knowledge on mpf/orso retirement schemes
AIA is seeking a Corporate Client Service Consultant to lead and manage customer service teams, focusing on client retention and service excellence. The role requires extensive experience in customer service operations, leadership capabilities, and proficiency in both English and Chinese
Job Summary
The role involves leading and managing Customer Service Sub-Teams to meet client retention and service-to-sales targets.
Candidates must possess comprehensive knowledge of MPF/ORSO retirement schemes and be proficient in both Chinese and English.
The company empowers people to find their 'better' by supporting customers to live Healthier, Longer, Better Lives.
Matching Summary
Match Score: 85
AIA is seeking a Corporate Client Service Consultant to lead and manage customer service teams, focusing on client retention and service excellence. The role requires extensive experience in customer service operations, leadership capabilities, and proficiency in both English and Chinese.
Skills & Requirements
Must-have
10 years operations or customer services experience
5 years in managerial positions
Comprehensive knowledge on MPF/ORSO retirement schemes
Proficient in both spoken and written Chinese and English