Lead Customer Service

Thermo Fisher Scientific UK

San Jose, Costa Rica
3-5 years customer service experience
Strong english communication skills
Erp systems proficiency preferred
Thermo Fisher Scientific is a global leader in serving science with a mission to help customers make the world healthier, cleaner, and safer

Job Summary

  • Thermo Fisher Scientific is a global leader in serving science with a mission to help customers make the world healthier, cleaner, and safer.
  • The Lead Customer Service Representative will guide team members, resolve complex requests, and partner with Sales, Distribution, and Finance teams.
  • This role requires acting as a subject matter expert in CRM systems while championing process improvement initiatives for accuracy and data integrity.

Matching Summary

Thermo Fisher Scientific is a global leader in serving science with a mission to help customers make the world healthier, cleaner, and safer.

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Strong English communication skills
  • ERP systems proficiency preferred

Nice-to-have

  • Leadership and mentoring abilities
  • Process improvement mindset
  • Adaptable and proactive approach

Key Requirements

  • High school diploma required
  • Bachelor's degree preferred
  • 3-5 years multinational corporate experience

Work Rights

Not specified

Tailored Resume

Cover Letter