Customer Service Lead

Leominster Animal Hospital

Leominster, MA, US
Competitive pyy; performance bonuses; benefits inc...
Full-time, onsite
Previous supervisory or leadership experience
Strong communication and empathy skills
Experience in customer service roles
Leominster Animal Hospital is looking for a Customer Service Lead to oversee their front desk team, ensuring exceptional client experiences for pet owners. The ideal candidate should possess strong leadership and communication skills, with a background in customer service, preferably in a veterinary or medical setting

Job Summary

  • The role involves leading a team of CSRs to ensure excellent client service and teamwork while fostering a positive culture.
  • Responsibilities include training new staff, managing scheduling, handling escalated client concerns, and supporting the medical team.
  • The company offers competitive pay, benefits including 401(k) matching, and opportunities for career growth within a supportive environment.

Matching Summary

Match Score: 85

Leominster Animal Hospital is looking for a Customer Service Lead to oversee their front desk team, ensuring exceptional client experiences for pet owners. The ideal candidate should possess strong leadership and communication skills, with a background in customer service, preferably in a veterinary or medical setting.

Salary

Competitive pay; Performance bonuses; Benefits including 401(k) matching, health insurance, and paid time off

Skills & Requirements

Must-have

  • Previous supervisory or leadership experience
  • Strong communication and empathy skills
  • Experience in customer service roles

Nice-to-have

  • Veterinary or medical industry experience
  • Ability to work in fast-paced environment
  • Passion for helping people and animals

Key Requirements

  • Previous experience in customer service
  • Prior supervisory or leadership roles
  • Veterinary/medical experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter