Apollo.io is seeking a Team Lead, Account Advocate, to oversee a team that manages customer retention through billing inquiries, renewals, and high-touch conversations. The ideal candidate will have experience in customer-facing roles within SaaS and demonstrate strong leadership and analytical skills
Job Summary
This role plays a critical role in Apollo’s customer lifecycle, specializing in billing inquiries, renewals, downgrades, and refund assessments.
You will ensure your team consistently delivers exceptional customer experiences while also protecting revenue, reducing churn, and uncovering meaningful insights about customer sentiment and product fit.
This is a highly impactful leadership role that blends people management, operational excellence, financial understanding, and customer retention strategy.
Matching Summary
Match Score: 85
Apollo.io is seeking a Team Lead, Account Advocate, to oversee a team that manages customer retention through billing inquiries, renewals, and high-touch conversations. The ideal candidate will have experience in customer-facing roles within SaaS and demonstrate strong leadership and analytical skills.