An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim
Job Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
Manage inbound and outbound calls and directing customers queries accordingly while requesting information to assist in the liability assessment process.
EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance.
Matching Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
Skills & Requirements
Must-have
eligibility determination
investigating and gathering information
managing claim determinations
Return to Work Act compliance
customer service focus
Nice-to-have
learning culture
positive impact on lives
work-life balance
celebrates diversity and inclusion
Key Requirements
Tertiary studies in business, law or allied health is advantageous
Previous experience in worker’s compensation or insurance
Previous experience within a legal environment advantageous