Senior Product Design Manager - Knowledge Ai

ZENDESK PTY

**
Design strategy for ai products
Lead and grow design teams
Collaborate with product, engineering, research
** Zendesk is seeking a Senior Product Design Manager for their Knowledge team to lead the design of a knowledge platform that enhances customer conversational AI experiences. The ideal candidate will have extensive experience in SaaS design and team management, and the role offers a hybrid work environment with opportunities for professional growth. **

Job Summary

  • You will lead our design team responsible for creating a best-in-class knowledge platform that powers our customers' conversational AI experiences.
  • You will set design strategy for the product area, grow and coach a team of designers, partner closely with cross-functional stakeholders, and ensure our design work drives measurable customer and business outcomes.
  • Zendesk believes in offering our people a fulfilling and inclusive experience, with a hybrid way of working that enables connection, collaboration, and learning while providing flexibility.

Matching Summary

Match Score: 75

** Zendesk is seeking a Senior Product Design Manager for their Knowledge team to lead the design of a knowledge platform that enhances customer conversational AI experiences. The ideal candidate will have extensive experience in SaaS design and team management, and the role offers a hybrid work environment with opportunities for professional growth. **

Skills & Requirements

Must-have

  • Design strategy for AI products
  • Lead and grow design teams
  • Collaborate with Product, Engineering, Research
  • Research-backed design process
  • Design system contribution
  • LLM integrations and AI feature workflows

Nice-to-have

  • Ownership and freedom of ideas
  • Defining new standards in emerging space
  • Hardworking and passionate team

Key Requirements

  • 5+ years of professional experience in SaaS applications
  • 5+ years managing and growing design teams
  • Translating user research and business goals into product strategy
  • Experience working with Product, Engineering, Content and Research
  • Excellent communication and stakeholder-management skills
  • Comfortable working in a fast-paced, distributed environment

Work Rights

Not specified

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