Fachinformatiker Im Technischen Kundensupport - Digitale Schließtechnik (m/w/d)
iDigHardware
Remote
Remote
Technical support for digital locking systems
Troubleshooting hardware and software issues
System analysis and problem-solving
iDigHardware is seeking a Technical Support Specialist for their digital locking systems, focusing on providing expert assistance and problem-solving for customers. The role offers a remote working environment and emphasizes a collaborative culture, innovative technology, and continuous learning
Job Summary
As a Technical Support expert, you will be responsible for answering complex inquiries about our digital locking systems, configuring systems, and troubleshooting hardware and software problems.
You will analyze technical issues in the interplay of IT components and locking technology, and support integration into existing IT and building management infrastructures.
The company offers growth and further training opportunities, work-life balance with flexible working hours and remote work options, and a vibrant company culture with a diverse team.
Matching Summary
Match Score: 85
iDigHardware is seeking a Technical Support Specialist for their digital locking systems, focusing on providing expert assistance and problem-solving for customers. The role offers a remote working environment and emphasizes a collaborative culture, innovative technology, and continuous learning.
Skills & Requirements
Must-have
Technical support for digital locking systems
Troubleshooting hardware and software issues
System analysis and problem-solving
Software support for administrative tools
Customer consultation and training
Documentation and ticket management
Nice-to-have
Interest in innovative security technology
Team spirit and stress resilience
Structured and analytical approach
Key Requirements
Completed vocational training as an IT specialist or comparable technical qualification
First professional experience in technical support or customer hotline/service
Proficiency in common IT systems and documentation tools