Satair - Customer Resolution Specialist - Airbus Channel, Apac

Satair Pte Ltd

Singapore, Singapore
Material order processing
Customer satisfaction
Timely follow up on quotations
Responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers)

Job Summary

  • Responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers).
  • Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries.
  • Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required.

Matching Summary

Responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers).

Skills & Requirements

Must-have

  • Material order processing
  • Customer satisfaction
  • Timely follow up on quotations
  • Handling customer complaints
  • Invoice discrepancy resolution
  • Internal order management

Nice-to-have

  • Proactive customer updates
  • Creative solution development
  • Team player attitude
  • Positive working attitude
  • Desire to achieve results

Key Requirements

  • Diploma with 2+ years customer service experience
  • Excellent MS Office knowledge
  • Basic shipping knowledge advantageous
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter