Connections Services Manager (scot)

Avangrid

Glasgow, United Kingdom
Base: £61,600 - £77,000 py; bonus: up to 15%; bene...
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Leading operational teams in regulated environments
Ensuring strict health and safety compliance
Managing end-to-end operational performance metrics
** Avangrid is seeking a Connections Services Manager for their Glasgow office, responsible for leading the Customer Contact & Connections team to ensure regulatory compliance and operational excellence in service delivery. The role demands strong leadership, stakeholder management, and performance improvement skills within a regulated environment. **

Job Summary

  • This leadership role is responsible for governing the Customer Contact & Connections team to deliver safe, compliant, and high-performing regulated services across Scotland.
  • The position requires embedding Operational Excellence principles to drive standardization, efficiency, and accuracy while maintaining strict adherence to regulatory licence obligations.
  • Candidates will benefit from a competitive salary up to £77,000, a 15% bonus potential, double-matched pension contributions, and comprehensive private healthcare options.

Matching Summary

Match Score: 75

** Avangrid is seeking a Connections Services Manager for their Glasgow office, responsible for leading the Customer Contact & Connections team to ensure regulatory compliance and operational excellence in service delivery. The role demands strong leadership, stakeholder management, and performance improvement skills within a regulated environment. **

Salary

Base: £61,600 - £77,000 per annum; Bonus: Up to 15%; Benefits: Single Cover Private Health Care, Pension double match up to 10%, Share Schemes

Skills & Requirements

Must-have

  • Leading operational teams in regulated environments
  • Ensuring strict health and safety compliance
  • Managing end-to-end operational performance metrics
  • Driving continuous improvement and process standardization
  • Analyzing operational data for root cause resolution

Nice-to-have

  • Strong stakeholder management and collaboration skills
  • Experience with Iberdrola policies and governance
  • Ability to influence change and gain buy-in
  • Commitment to Net Zero and climate action goals

Key Requirements

  • Significant experience leading operational teams in regulated environments
  • Proven track record of driving measurable performance improvements
  • Demonstrable ability to analyze and interpret operational data
  • Experience delivering high-quality customer service and handling escalations

Work Rights

Must be eligible to work in the UK; citizenship subject to immigration requirements

Sponsorship: available

Tailored Resume

Cover Letter