Review suspicious transactions generated by fraud detection systems
Contact customers via outbound call/email for verification
Work on flexible 24x7 rotating shift schedules
The role supports the detection and prevention of fraud while balancing customer experience and minimizing financial losses
Job Summary
The role supports the detection and prevention of fraud while balancing customer experience and minimizing financial losses.
Analysts must review alerts from fraud detection systems, investigate transactional activities, and contact customers to validate suspicious transactions.
Candidates are required to meet productivity and quality expectations while handling both system incidents and fraud incidents proactively.
Matching Summary
The role supports the detection and prevention of fraud while balancing customer experience and minimizing financial losses.
Skills & Requirements
Must-have
Review suspicious transactions generated by fraud detection systems
Contact customers via outbound call/email for verification
Work on flexible 24x7 rotating shift schedules
Nice-to-have
Strong analytical and problem solving skills
Ability to work with minimum supervision
Experience in card operations or authorization
Key Requirements
Bachelor degree in Banking/Finance or relevant field