Provide expert clinical product and technical assistance
Handle customer technical inquiries and complaints
Troubleshoot and diagnose technical difficulties
Johnson & Johnson MedTech is seeking a Clinical Service Specialist in Irvine, CA, to provide technical support for medical device products, particularly in the electrophysiology domain. The role involves troubleshooting, customer interaction, and mentoring, requiring a strong clinical background and technical expertise
Job Summary
The Clinical Service Specialist provides support on the use of Johnson and Johnson Medical Device products, including, but not limited to, Biosense Webster Inc.
The specialist is responsible for interacting with customers over the phone and occasionally in person and handling customer technical inquiries and complaints.
This role requires maintaining advanced clinical knowledge of cardiac ablation, imaging, and EP.
Matching Summary
Match Score: 85
Johnson & Johnson MedTech is seeking a Clinical Service Specialist in Irvine, CA, to provide technical support for medical device products, particularly in the electrophysiology domain. The role involves troubleshooting, customer interaction, and mentoring, requiring a strong clinical background and technical expertise.
Salary
$66,000.00 - $106,260.00
Skills & Requirements
Must-have
Provide expert clinical product and technical assistance
Handle customer technical inquiries and complaints
Troubleshoot and diagnose technical difficulties
Maintain advanced clinical knowledge of cardiac ablation and imaging
Nice-to-have
Customer centric approach
Effective communicator at all levels
Problem solver in high-pressure environments
Key Requirements
Bachelor’s Degree in STEM or 4 years relevant work/military experience
4+ years clinical or technical work experience in patient care/hospital
Experience with highly complex technical systems
Electrophysiology/Catheter Lab or EP/Cardiovascular Device Industry experience preferred