The Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring their needs are understood and requests are processed accurately
Job Summary
The Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring their needs are understood and requests are processed accurately.
This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales aligned to FNB's standards.
Candidates will have access to ongoing learning and development aligned to service, sales, and operational excellence within a collaborative branch environment.
Matching Summary
The Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring their needs are understood and requests are processed accurately.
Skills & Requirements
Must-have
Excellent communication skills
Digital channel migration experience
Sales target achievement capability
Accurate transaction verification
Governance compliance adherence
Nice-to-have
Passion for delivering exceptional experiences
Strong team player with positive relationships
Proactive in personal development
Ability to engage diverse customer needs
High levels of accuracy and discipline
Key Requirements
NQF Level 5 Certificate in Banking or related field
1-3 years experience in customer-facing financial services