Customer Service Team Leader

Aussie Broadband

Dandenong South, AU
Customer service experience
Technical and account needs support
Leadership strengths
As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs

Job Summary

  • As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.
  • Aussie Broadband is a proud B Corp Certified company, demonstrating commitment to people, customers, and the planet.
  • Benefits include 26 weeks paid parental leave, discounted internet and mobile services, flexible working arrangements, and a yearly allowance for merchandise.

Matching Summary

As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.

Skills & Requirements

Must-have

  • Customer service experience
  • Technical and account needs support
  • Leadership strengths
  • Advanced computer skills
  • Negotiation skills

Nice-to-have

  • People-first culture
  • Inclusion and Diversity advocate
  • Supportive team environment
  • Creative problem-solving
  • Community involvement

Key Requirements

  • Telco space understanding or willingness to learn
  • Clear, open, and approachable communication style
  • Ability to guide and uplift others
  • Understanding of great customer service
  • Comfort with advanced computer skills
  • Confidence in thoughtful negotiation

Work Rights

Not specified

Tailored Resume

Cover Letter