Contact Center Specialist

Citizens Bank

Pittsburgh, PA, US
Base: $22.00 / hour; bonus/equity: not specified; ...
Customer support via phone
Handling high call volumes
Product and service recommendations
Our Contact Center Specialists help customers understand and manage their banking needs while delivering memorable service experiences

Job Summary

  • Our Contact Center Specialists help customers understand and manage their banking needs while delivering memorable service experiences.
  • Employees receive extensive paid training, career growth opportunities, and are regularly recognized with monetary Credo Awards for exceptional service.
  • The role offers comprehensive health benefits, 401K with corporate match, tuition assistance, mental health programs, and paid volunteer time off.

Matching Summary

Our Contact Center Specialists help customers understand and manage their banking needs while delivering memorable service experiences.

Salary

Base: $22.00 / hour; Bonus/Equity: Not specified; Benefits: Comprehensive health care, 401K match, tuition assistance, mental health programs

Skills & Requirements

Must-have

  • Customer support via phone
  • Handling high call volumes
  • Product and service recommendations
  • Computer proficiency
  • Verbal communication skills
  • Multi-tasking in fast-paced environment
  • Working 1st shift including weekends and holidays

Nice-to-have

  • Customer-first mentality
  • Problem-solving abilities
  • Positive and customer-focused mindset
  • Experience with customer engagement
  • Diversity, Equity, Inclusion, and Belonging (DEIB)
  • Learning agility
  • Service excellence

Key Requirements

  • High School degree or equivalent
  • Minimum 1 year customer-facing experience
  • Strong listening and interpersonal skills
  • Ability to complete virtual job tryout
  • Background check clearance

Work Rights

Not specified

Tailored Resume

Cover Letter