Sr Business Process Analyst - Support Knowledge And Ai

Harkett

Pune, Maharashtra, India
Fully remote
Knowledge management systems
Process mapping and documentation
Data analysis with sql and tableau
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends and driving process optimization initiatives

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends and driving process optimization initiatives.
  • The role involves collaborating closely with cross-functional teams and leveraging emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful change.
  • Workday offers a flexible work approach combining in-person and remote work, fostering a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends and driving process optimization initiatives.

Skills & Requirements

Must-have

  • Knowledge management systems
  • Process mapping and documentation
  • Data analysis with SQL and Tableau
  • AI chatbot and digital support technologies
  • Lean and Six Sigma methodologies
  • Support platform troubleshooting

Nice-to-have

  • Strong written and verbal communication
  • Adaptability and continuous learning
  • Cross-functional collaboration
  • Experience with KCS methodologies
  • Use of process mapping tools like Visio or Lucidchart

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years as Business Process Analyst or similar
  • 5+ years in knowledge management and KCS
  • Experience with AI chatbot/automated systems
  • Process improvement certifications (Lean, Six Sigma)
  • 2+ years with SQL and data visualization tools

Work Rights

Not specified

Tailored Resume

Cover Letter