Client Relations Specialist

LexisNexis

San Jose, CA, USA
Base: $56,200 - $93,700 (ohio); $59,200 - $98,600 ...
Hybrid
Client issue resolution
Product expertise
Customer satisfaction
You'll work closely with customers to resolve issues and answer questions, acting as a bridge between customers and the product engineering team

Job Summary

  • You'll work closely with customers to resolve issues and answer questions, acting as a bridge between customers and the product engineering team.
  • Responsibilities include assisting users with product inquiries, becoming an expert user, providing solutions, and escalating issues.
  • The company offers a healthy work/life balance with numerous wellbeing initiatives, flexible working hours, and comprehensive benefits.

Matching Summary

You'll work closely with customers to resolve issues and answer questions, acting as a bridge between customers and the product engineering team.

Salary

Base: $56,200 - $93,700 (Ohio); $59,200 - $98,600 (US National); Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, wellbeing programs

Skills & Requirements

Must-have

  • Client issue resolution
  • Product expertise
  • Customer satisfaction
  • Voice-of-the-customer
  • Legal research tools experience

Nice-to-have

  • Independent and team player
  • Patience and flexibility
  • Adapt to new technology
  • Analytical and critical thinking

Key Requirements

  • BA/BS required
  • JD or MLS strongly preferred
  • Equivalent legal industry knowledge
  • Professional environment experience
  • Attorney or legal field experience
  • Time management skills
  • Communication and interpersonal skills
  • Microsoft Office, Google Apps experience

Work Rights

Not specified

Tailored Resume

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