Support Engineer Ii

Mixpanel

Tel Aviv, Israel
**
Customer-facing saas support
Technical concepts clear writing
Problem-solving and analytical skills
** Mixpanel is seeking a Support Engineer II to join their team in Tel Aviv, Israel. The role involves providing technical support to customers, enhancing their experience with Mixpanel's analytics platform, and collaborating with product and engineering teams. **

Job Summary

  • The core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices, and debugging technical issues.
  • You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics,s and mentor new team members.
  • Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence.

Matching Summary

Match Score: 75

** Mixpanel is seeking a Support Engineer II to join their team in Tel Aviv, Israel. The role involves providing technical support to customers, enhancing their experience with Mixpanel's analytics platform, and collaborating with product and engineering teams. **

Skills & Requirements

Must-have

  • customer-facing SAAS support
  • technical concepts clear writing
  • problem-solving and analytical skills
  • programming experience
  • web & mobile technologies
  • interacting with APIs
  • debugging complex technical issues
  • JavaScript, Python, or mobile technologies
  • resourceful and resilient
  • develop expertise in complex product
  • develop technical skills
  • learn new technologies
  • SLA based support
  • dedicated support to strategic customers
  • fluent English

Nice-to-have

  • Mixpanel or other analytics tools
  • databases and cloud data warehouses
  • product analytics implementation methods

Key Requirements

  • Speak Hebrew
  • Fluent English

Work Rights

Not specified

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