Splunk Support Engineer

Capgemini

Halifax, NS, Canada
Base: cad 41,100- cad 89,230; bonus/equity: not sp...
On-site
Splunk services support
Customer inquiry management
Case processing in salesforce
Serve as the primary point of contact for clients receiving Splunk services, managing customer inquiries across multiple channels

Job Summary

  • Serve as the primary point of contact for clients receiving Splunk services, managing customer inquiries across multiple channels.
  • Responsible for timely triage, ownership, and resolution of issues related to Customer Support Investigation (CSI).
  • Handle all inquiries regarding services from clients' customers, taking ownership and driving to resolution.

Matching Summary

Serve as the primary point of contact for clients receiving Splunk services, managing customer inquiries across multiple channels.

Salary

Base: CAD 41,100- CAD 89,230; Bonus/Equity: Not specified; Benefits: Comprehensive package

Skills & Requirements

Must-have

  • Splunk services support
  • Customer inquiry management
  • Case processing in Salesforce
  • Interdepartmental communication
  • Mass customer communications

Nice-to-have

  • Prior Splunk product exposure
  • Enterprise software support experience
  • Large enterprise customer support
  • Incident management familiarity
  • Root cause analysis experience

Key Requirements

  • 2-5 years technical customer support experience
  • Hands-on CRM experience (Salesforce or Splunk-based)
  • Strong written and verbal communication
  • Ability to manage multiple cases
  • Analytical mindset and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter