Senior Manager, Success Guides & Architects (slack)

Slack

Multiple Locations
Base: $150,100 - $227,000 annually (select cities:...
Customer success leadership
Team building and development
Customer journey guidance
The Senior Manager will lead a team of Success Guides to ensure customers successfully onboard, adopt, and derive ongoing business value from Slack

Job Summary

  • The Senior Manager will lead a team of Success Guides to ensure customers successfully onboard, adopt, and derive ongoing business value from Slack.
  • This role involves developing strategy and tactics to leverage the team and shared Customer Success capabilities for best-in-class customer outcomes.
  • The position requires building and coaching a high-performing team that embodies Slack's values, directly influencing customer health, retention, and expansion.

Matching Summary

The Senior Manager will lead a team of Success Guides to ensure customers successfully onboard, adopt, and derive ongoing business value from Slack.

Salary

Base: $150,100 - $227,000 annually (select cities: $180,200 - $247,900 annually); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success leadership
  • Team building and development
  • Customer journey guidance
  • Scalable program development
  • Cross-functional alignment

Nice-to-have

  • Positive, diverse, encouraging culture
  • Curious, inventive, collaborative mindset
  • Smart, humble, hardworking approach
  • Diplomacy, tact, poise under pressure

Key Requirements

  • 5+ years customer success experience
  • SaaS environment experience preferred
  • Mid-market to enterprise customer experience
  • High-growth environment leadership

Work Rights

Not specified

Tailored Resume

Cover Letter