Customer Success Engineer (china)

Jetbrains

Shanghai, China
On-site
Maintain close customer relationships
Pre-sales and post-sales support
Manage and develop large accounts
JetBrains is seeking a Customer Success Engineer based in Shanghai, China, to manage and develop relationships with existing customers while facilitating product adoption and pre-sales activities. The ideal candidate should possess strong technical skills, customer-facing experience, and proficiency in both English and Chinese

Job Summary

  • Work closely with JetBrains account executives and support engineers to ensure a smooth pre-sales process and post-sales product adoption.
  • Manage existing large accounts, proactively preserve and develop them, and keep customers up to date on product developments.
  • Provide technical guidance and assistance to existing customers.

Matching Summary

Match Score: 85

JetBrains is seeking a Customer Success Engineer based in Shanghai, China, to manage and develop relationships with existing customers while facilitating product adoption and pre-sales activities. The ideal candidate should possess strong technical skills, customer-facing experience, and proficiency in both English and Chinese.

Skills & Requirements

Must-have

  • Maintain close customer relationships
  • Pre-sales and post-sales support
  • Manage and develop large accounts
  • Technical guidance and assistance
  • Develop sales and technical documentation
  • Proficient in software development tools
  • Strong problem-solving skills

Nice-to-have

  • Hands-on programming experience
  • Experience in QA or system administration
  • Ability to work without direct supervision
  • Proven track record of building B2B relationships

Key Requirements

  • Five years of customer-facing experience
  • Fluent in English (verbal and written)
  • Native level Chinese speaker
  • Willing to travel up to 20%

Work Rights

Not specified

Tailored Resume

Cover Letter