Job Summary

• This role offers the convenience of working virtually at home while providing the best of the best customer service, investigating customer concerns, and implementing process improvements.
• Associates will advocate for customers, problem-solve, and own issue resolution in alignment with compliance and regulatory requirements, with a focus on de-escalation techniques.
• Capital One offers a comprehensive benefits program designed to support employee well-being and personal flexibility, allowing growth both at work and at home.

Matching Summary

Salary

Plano, TX: $49,774 - $49,774; Chesapeake, VA: $49,774 - $49,774; Tampa, FL: $49,774 - $49,774; Lincoln, NE: $49,774 - $49,774; Las Vegas, NV: $49,774 - $49,774; Wilmington, DE: $49,774 - $49,774; Richmond, VA: $49,774 - $49,774; St Cloud, MN: $49,774 - $49,774; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Key Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience in the Financial Industry
• At least 1 year of experience using Google Suite or Microsoft Office
• At least 1 year of Fraud or Disputes experience
• At least 4 years of Customer Service or Call Center experience
• At least 2 years of experience in the Financial Industry
• At least 1 year of escalated call experience

Work Rights