Branch Operations Manager, Flourtown, Pa

SANTANDER CONSUMER BANK S.p.A

Flourtown, PA, United States of America
Base: $38,250.00 usd - $64,000.00 usd; bonus/equit...
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Ensure branch operates efficiently and securely
Deliver exceptional customer experiences
Oversee risk controls and compliance
** Santander Consumer Bank is seeking a Branch Operations Manager for its Flourtown, PA location. The ideal candidate will ensure efficient branch operations, enhance customer experiences, and oversee compliance with operational policies, while also fostering team member growth. **

Job Summary

  • As a Branch Operations Manager, you ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth.
  • You oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements, minimizing operational risks tied to cash handling and transactions.
  • This role includes enhancing the customer experience by ensuring smooth transaction processing, resolving issues promptly, lobby management and creating a welcoming environment.

Matching Summary

Match Score: 75

** Santander Consumer Bank is seeking a Branch Operations Manager for its Flourtown, PA location. The ideal candidate will ensure efficient branch operations, enhance customer experiences, and oversee compliance with operational policies, while also fostering team member growth. **

Salary

Base: $38,250.00 USD - $64,000.00 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Ensure branch operates efficiently and securely
  • Deliver exceptional customer experiences
  • Oversee risk controls and compliance
  • Enhance customer experience through smooth transactions
  • Effective lobby management
  • Resolve customer issues promptly
  • Build and maintain strong customer relationships
  • Conduct cash counts and maintain audit logs
  • Support teller line and provide coaching
  • Utilize data-driven decision-making
  • Work branch hours including weekends and evenings

Nice-to-have

  • Customer-centric transformation
  • Bold thinking and innovation
  • Digital platform engagement
  • Assist colleagues with development goals

Key Requirements

  • High school diploma, GED: or equivalent education - Required
  • 3+ Years Demonstrated successful experience in branch banking or a related operations/support function - Required
  • 18+ Months Cash handling experience - Required
  • 18+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required

Work Rights

Not specified

Tailored Resume

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