A.P. Moller - Maersk is seeking a Manager for Customer Experience and Tax Governance, responsible for overseeing process implementation, performance tracking, and team management related to SEZ documentation and compliance. The ideal candidate should have a bachelor’s degree in Finance or Commerce, possess 5-8 years of customer service experience, and demonstrate strong communication and coordination skills, particularly in dealing with tax regulations and customer queries
Job Summary
The role involves implementing and maintaining processes while tracking critical KPIs like SEZ endorsements and invoice rejection exposure.
Candidates will lead a team of four agents handling customer queries related to SEZ documentation and internal stakeholder escalations.
Maersk offers global exposure, professional growth opportunities, and a commitment to diversity and continuous learning within its logistics operations.
Matching Summary
Match Score: 85
A.P. Moller - Maersk is seeking a Manager for Customer Experience and Tax Governance, responsible for overseeing process implementation, performance tracking, and team management related to SEZ documentation and compliance. The ideal candidate should have a bachelor’s degree in Finance or Commerce, possess 5-8 years of customer service experience, and demonstrate strong communication and coordination skills, particularly in dealing with tax regulations and customer queries.