As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale
Job Summary
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
As a key member of our customer service organization, you'll provide effective leadership in customer support while mentoring team members and contributing to continuous improvement initiatives.
Your role will be essential in maintaining our high standards of customer satisfaction while supporting our company's growth and innovation goals.
Matching Summary
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
Skills & Requirements
Must-have
Handle complex customer inquiries
Manage customer escalations
Coordinate cross-functional teams
Work in a metric-driven environment
Lift 40 lbs. without assistance
Work in -22degreesF/-6degrees C cold room
Nice-to-have
Foreign language skills beneficial
Knowledge of quality management systems
Key Requirements
4 years of customer service experience
Proven leadership experience
Proficiency in ERP systems (SAP, Oracle)
Proficiency in Microsoft Office Suite
Experience with customer relationship management (CRM) systems