Regional Director, Customer Support

Darktrace

Multiple Locations
Fully remote
Ai for cybersecurity
Customer support leadership
B2b saas technology
Oversee day-to-day operations of the regional support team, ensuring KPI delivery across the diverse product suite and driving continuous improvement

Job Summary

  • Oversee day-to-day operations of the regional support team, ensuring KPI delivery across the diverse product suite and driving continuous improvement.
  • Build and lead high-performing regional teams, fostering a culture of accountability, collaboration, and innovation while supporting employees through transformation and growth.
  • Develop and execute regional support strategies aligned with global objectives, collaborating with other leaders on transformation initiatives and representing the voice of the customer.

Matching Summary

Oversee day-to-day operations of the regional support team, ensuring KPI delivery across the diverse product suite and driving continuous improvement.

Skills & Requirements

Must-have

  • AI for cybersecurity
  • Customer support leadership
  • B2B SaaS technology
  • Scaling support operations
  • Support metrics and tooling
  • AI-driven support tools

Nice-to-have

  • Continuous improvement culture
  • Leadership coaching and development
  • Cross-functional collaboration
  • Customer engagement strategies
  • Crisis management experience

Key Requirements

  • 10+ years customer support leadership
  • Experience scaling support operations
  • Experience managing remote teams
  • Executive-level operational ability

Work Rights

Not specified

Tailored Resume

Cover Letter