Customer Service Representative

WorkFusion

Maplewood, Minnesota, United States
**
1 year customer service experience in call center
Minimum 35 wpm typing speed
Intermediate computer skills including microsoft office
** WorkFusion is seeking a Customer Service Representative for their Maplewood, Minnesota location, responsible for managing high-volume inbound customer inquiries across various platforms. The ideal candidate should have strong communication skills, call center experience, and the ability to multitask effectively. **

Job Summary

  • The role involves creating a positive customer experience by researching inquiries and routing them to the appropriate division.
  • Agents handle up to 80-90 inbound calls per shift covering product inquiries, technical support, pricing, and general company questions.
  • The position requires utilizing various resources and databases to document details accurately and resolve issues on a first-call basis when possible.

Matching Summary

Match Score: 75

** WorkFusion is seeking a Customer Service Representative for their Maplewood, Minnesota location, responsible for managing high-volume inbound customer inquiries across various platforms. The ideal candidate should have strong communication skills, call center experience, and the ability to multitask effectively. **

Skills & Requirements

Must-have

  • 1 year customer service experience in call center
  • Minimum 35 wpm typing speed
  • Intermediate computer skills including Microsoft Office
  • Ability to navigate multiple applications and systems
  • Excellent written and verbal communication skills

Nice-to-have

  • Two+ years of heavy inbound call volume experience
  • Experience with live chat and email response systems
  • Adaptability to take on new tasks on short notice
  • Ability to multi-task effectively during high volume periods

Key Requirements

  • 1 year or more Customer Service experience in a call center
  • Types minimum 35 wpm, prefer 45wpm+

Work Rights

Not specified

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