The role of Manager Systemic Customer Issues at onesearch.direct involves advocating for customer interests by identifying and resolving systemic issues arising from complaints. Candidates should possess strong problem-solving skills, stakeholder management experience, and ideally a legal background. This position is available as a 12-month secondment or a maximum term agreement
Job Summary
You will drive the Group to identify and resolve systemic issues arising from complaints by thinking critically, applying data analysis, being determined and purposeful, driving accountability and excellence in review of issues, and constructive problem solving.
The Systemic Customer Issues team is based in our Eveleigh offices and is focused on guiding our businesses to promote fair customer outcomes.
Key responsibilities of the role include Identifying, assessing and responding to potential systemic issues identified internally or by bodies such as the Australian Financial Complaints Authority.
Matching Summary
Match Score: 85
The role of Manager Systemic Customer Issues at onesearch.direct involves advocating for customer interests by identifying and resolving systemic issues arising from complaints. Candidates should possess strong problem-solving skills, stakeholder management experience, and ideally a legal background. This position is available as a 12-month secondment or a maximum term agreement.
Skills & Requirements
Must-have
Customer advocacy and interests
Data analysis and critical thinking
Root cause analysis and solution development
Stakeholder management and influencing
Constructive problem solving
Nice-to-have
Empathy and compassion
Commercial acumen
Strong team ethic
Curiosity and determination
Key Requirements
Bachelor's degree or higher
Legal qualification and expertise highly regarded
Demonstrated experience presenting to stakeholders