Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must demonstrate deep expertise in Workday's architecture and products including HCM, Payroll, and Financials to drive system reliability.
  • This position requires managing escalated incidents, coordinating with C-level executives, and participating in a 24x7 support program.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent in French (Canadian preferred)
  • BS or MS in Technical Degree
  • HCM Payroll Financials product knowledge

Nice-to-have

  • C-level stakeholder engagement
  • Proactive risk mitigation skills
  • Cross-functional collaboration
  • High-stress situation management
  • Customer self-sufficiency advocacy

Key Requirements

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • Bachelor's or Master's in Technical Field
  • French language fluency required
  • Experience with HR, Payroll, or Finance domains

Work Rights

Not specified

Tailored Resume

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