**
The Customer Service - English position at Concentrix in Istanbul involves providing support to customers through various communication channels while ensuring high-quality service and adherence to performance metrics. The ideal candidate should have a high school diploma, strong customer service skills, and the ability to handle multiple tasks effectively.
**
Job Summary
The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems.
Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with customers.
The role requires strong attention to detail, the ability to multi-task, and flexibility to work rotating shifts in a high-production environment.
Matching Summary
Match Score: 75
**
The Customer Service - English position at Concentrix in Istanbul involves providing support to customers through various communication channels while ensuring high-quality service and adherence to performance metrics. The ideal candidate should have a high school diploma, strong customer service skills, and the ability to handle multiple tasks effectively.
**
Skills & Requirements
Must-have
Strong verbal and written communication skills
Ability to work in fast-paced environment
Proficiency with computer navigation and PC
Demonstrated empathy and active listening
Flexibility to rotate shifts as needed
Nice-to-have
Experience in call center or customer service
Multi-tasking and adaptability skills
Team collaboration and independent work ability
Patience in handling repetitive tasks
Key Requirements
High school diploma preferred
Three to six months relevant experience preferred
Minimum two years college education for Philippines location
No prior call center experience required for Philippines