Base: $24.10 - $36.15; bonus/equity: not specified...
Fully remote
Exceptional customer service
Troubleshoot basic technical issues
Document customer interactions
Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications
Job Summary
Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
Documents all relevant customer interaction information thoroughly in the service management system and utilizes the call tracking system accurately, quickly, and efficiently.
Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, generous retirement offerings, and programs that invest in your career development.
Matching Summary
Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
Salary
Base: $24.10 - $36.15; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Exceptional customer service
Troubleshoot basic technical issues
Document customer interactions
Meet Service Desk KPIs
Remote work environment
Nice-to-have
Patience and positivity
Proactive technical assistance
Teamwork and confidentiality
Key Requirements
High School Graduate or equivalent
1 year of experience in customer service, call center, or Service Desk support