Strong customer service and relationship building skills
The role is responsible for managing Customer Experience services within reception and the workplace to ensure a fantastic service journey for all clients and visitors
Job Summary
The role is responsible for managing Customer Experience services within reception and the workplace to ensure a fantastic service journey for all clients and visitors.
Candidates must have at least three years of experience working in a Front of House or Reception environment, ideally within a corporate or hotel setting.
JLL offers a Total Rewards program that includes competitive benefits, pay, and investment in employee well-being and career ambitions.
Matching Summary
The role is responsible for managing Customer Experience services within reception and the workplace to ensure a fantastic service journey for all clients and visitors.
Skills & Requirements
Must-have
3 years Front of House or Reception experience
Corporate or hotel environment background
Strong customer service and relationship building skills
Excellent written and oral communication skills
Proficiency in office software and computer literacy
Nice-to-have
Passionate about people and guest experiences
Flexible and proactive problem solver
Ability to work independently with minimal direction
Strong organizational and multi-tasking abilities
Experience with NPS surveys and operational reporting
Key Requirements
3 years' experience in Front of House or Reception